Refund and Returns Policy
Effective Date: 08/01/2026
Returns and Refunds
Return Window
We accept returns within 30 days from the date of delivery.
Conditions for Eligible Returns
You may return an item for a refund if:
- It arrives damaged or broken.
- The product received differs significantly in design, size, or material from what was ordered.
- You received an incorrect item.
- The product has significant deviations from its description on our website.
- You no longer want that item.
Conditions for Ineligible Returns
Returns will not be accepted for:
- Items that have been worn, washed, or altered.
- Items where the defect is not attributable to an oversight by Peezaa.
- Items missing their original tags.
Condition of Returned Items
All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.
How to Initiate a Return and Claim a Refund
Step 1: Contact Us
Send an email to our support team at support@peezaa.shop
Step 2: Provide Required Information
Please include the following information to help us process your request quickly:
- Your order number
- Proof of purchase (e.g., order confirmation email)
- Clear photographic or video evidence of the defect, damage, or incorrect item
- A brief description of the issue
Step 3: Await Approval and Instructions
We aim to review your request and respond within 2-3 business days.
If approved, we will provide the return shipping address and further instructions.
Please do not send items back without prior authorization.
Step 4: Ship Your Return
Once approved, package the item securely and ship it to the return address provided. We recommend using a trackable shipping service and sharing the tracking number with us.
Return Shipping Costs
Free Return (Store Fault)
If the return is due to an error on our part (such as a damaged, defective, or incorrect item), Peezaa will cover the return shipping cost. A prepaid return label or reimbursement instructions will be provided after approval.
Customer Responsibility (Non-Eligible Returns)
If the return does not meet our eligibility conditions, the customer will be informed of the applicable return shipping costs before proceeding. In such cases, the customer is responsible for the return shipping fee.
Refund Processing
Inspection
Once we receive your returned item, it will be inspected to ensure it meets the conditions of this policy.
Notification
You will be notified via email within 2-3 business days of receiving the return regarding the approval or denial of your refund.
Refund Issuance
If approved, refunds will be processed within 3-5 business days and credited back to your original method of payment.
Bank Processing Time
Please note that your bank or card provider may take an additional 10-15 business days to post the refund to your account.
Refund Delays
If you have not received your refund after this timeframe, please contact your bank first. If the issue persists, reach out to us at support@peezaa.shop.
Important Notes
- Finality of Orders: Orders are considered final after 30 days from the delivery date. No refunds or returns will be accepted beyond this period.
- Liability for Return Shipping: Peezaa is not responsible for damage or loss during return shipping. Customers must ensure items are returned safely.
- Assistance: Please contact our support team before initiating any return to ensure a smooth and successful process.
- Currently, Peezaa does not accept exchanges.
Contact Us
If you have any questions regarding this policy or need assistance, please contact us:
Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM Eastern Time
Address: 8400 NW 33rd St Suite 310, Doral, FL 33122, United States
Email: support@peezaa.shop