Refund and Returns Policy

Our refund and returns policy lasts **30 days** from the date you receive your order. If 30 days have gone by, we can’t offer you a refund or exchange.

Return Conditions

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We require a receipt or proof of purchase to process your request.

Refunds

Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.

If you are approved, a refund will be processed. The refund amount will include **the product price and the original shipping cost**. The money will be automatically returned to your original method of payment within **5-10 business days**.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account and contact your credit card company, as it may take some time for the funds to be officially processed. If you’ve done all of this and you still have not received your refund, please contact us at **support@peezaa.shop**.

Exchanges

We only accept exchanges if the product is defective or damaged. If you need to exchange an item for the same product, please email us at **support@peezaa.shop** within **30 days from the date you receive your order** for detailed instructions. **We will cover all costs associated with the exchange**.

Shipping Costs

To return your product, you should mail it to: **2380 Gillingham Dr, Burlington, ON L7P 3Z4, Canada**.

  • **We will cover all return shipping costs.**
  • There is **no restocking fee** for any items.

Exceptions

  • **Only regular priced items may be refunded.** Sale items cannot be refunded.
  • **Please do not send your purchase back to the manufacturer.**

Need Help?

If you have any questions about our refund and returns policy, please contact us:

  • Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM Eastern Time
  • Address: 2380 Gillingham Dr, Burlington, ON L7P 3Z4, Canada
  • Email: support@peezaa.shop
  • Phone: +1 647-951-2047